Account & data deletion
Delete your Metric ID account
Delete your account in the app, or ask us to do it for you. Either way, we explain exactly what is deleted and what must be kept.
Fastest: delete it in the app
Open Metric ID, sign in, then go to Profile → Delete account. Confirm the request and you are signed out straight away.
What we delete
- Your account: email address, password and sign-in history.
- Every signed-in session and app access token.
- Addresses you were asked to verify and their verification records.
- Location and geofence events recorded during a tracking window.
- Verification outcomes and the delivery logs Metric ID keeps for them.
- Pending organization invitations sent to your email address.
What we keep, and for how long
- Immediately: your access ends, every session is signed out and any active location tracking stops.
- For 3 months: Metric ID holds your account and verification records, unused, so we can answer fraud, dispute and audit queries from a participating bank. They are then permanently deleted.
- Held by your bank: a participating bank that already received a verification result keeps its own copy under Nigerian banking and anti-money-laundering record-keeping rules, for as long as that law requires. Contact the bank about those records.
- This request: we keep your name, email and request details as a record that we handled it.
Request deletion by email
Can’t sign in, or no longer have the app? Send this form. We email you a confirmation, then our privacy team replies to confirm the request is yours before anything is deleted.
Questions? Email info@babkemconsulting.com.